We want to make sure you're completely satisfied with anything you buy from us. Order any product in our catalog and if you are not completely satisfied, return it to Ideal Print Solutions within 30 days for an easy refund or credit - your satisfaction is guaranteed.

The following applies for returns or exchanges:

• The Product must be in its original condition including the box, packaging and all accessories. Do not mark or write on the box.
• All returns must have an RMA (Return Material Authorization number. Please call 1-949-387-3223 and one of our representatives will provide this authorization number.
• Credits can only be issued to the credit card used for the original purchase.
• If the product or the packaging is damaged, a restock fee may be levied.
• In some cases, certain manufacturers charge a restock or exchange fee.

Software, parts, labels, ribbons, opened printheads and TEC products are non-returnable.

If you have any questions regarding Ideal Print Solutions return policy, please do not hesitate to call 1-949-387-3223 so that we can assist you.

ALL RETURNS

To return or exchange an item, follow these simple steps:

Do's

• Call our experts for assistance.
• Obtain an RMA (Return Material Authorization) number for returns and exchanges.
• Return items unused and in original packing. Pack the item in the same way as it was received, with all included parts, manuals, etc.

Don'ts

• Do not write or make any marks on products or original packaging.

NON-DEFECTIVE PRODUCT RETURNS

Customers can return items for any reason. Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.

DOA/DEFECTIVE PRODUCT RETURNS

On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products, and many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues we will provide an RMA (Return Material Authorization) number.

• No restock fee on DOA (Dead on Arrival) products.